This is an allocation tickets are purchased separately. To ensure you get SMS updates, please submit a valid UK mobile number.If the demand for season basketball tickets exceeds supply, Iron Dukes priority (amount of annual gift to the Iron Dukes, a record of cumulative athletics giving, plus years of continuous membership) will be used for new season ticket requests. Please check your Junk or Spam emails folders just in case you don’t see the email in your Inbox. Please see an example below:Īfter submitting your refund, you will receive an email and SMS detailing your reference number and a link, so you can monitor the status of your refund. If we do not receive both photos or the images are unclear, we will be unable to process your refund and you will be notified to resubmit them. Claims with multiple tickets included will be rejected. If you have more than one ticket to refund, please submit them as separate claims. Please retain your ticket for 90 days after submitting as we may require you to post in for auditing purposes.We are only able to accept JPG, PNG, or PDF file types.Ensure the file size is 1MB or less, you may experience issue submitting the form if the file size is larger.Place the two pieces slightly apart on a blank background and take a photo.Please then cut your ticket in half with a pair of scissors, diagonally from bottom left to top right.(Journey abandoned due to disruption, if delayed whilst traveling please complete a Delay Repay claim here).Write the refund reason in a blue or black pen across your ticket (please keep the ticket number visible as we need this to process your refund).The first is of your ticket in its current condition and a second photo, as per the guidelines below: We will need two photos of your ticket from you to process your refund. If you have any other type of ticket such as a Smartcard or would like to see how much you may be due for a refund (season tickets only), please see our refunds process here. If you bought your ticket from a different retailer, please contact them for information on how to apply for your refund. Instead, please visit one of our Ticket Offices, without writing on the ticket and / or cutting it in two, where they will be able to process your refund. If you have a paper ticket that has been bought from us, or a ticket which cost you £1,000.00 or more, please do not follow this process. We can only process your refund if you have purchased your ticket from us. This will include collected or uncollected tickets purchased from our website. Paper tickets, which cost less than £1,000.00.
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